Global Service Terms of Use

Article 1. Purpose
These Terms of Use govern the rights, obligations, and responsibilities between Florix Co,.Ltd. (hereinafter referred to as the "Company") and users in relation to the game services (hereinafter referred to as the "Services") provided through mobile devices, associated networks, websites, and other related platforms.

Article 2. Definitions

"Company" refers to Florix Co,.Ltd., which provides the Services via wired or wireless networks.
"User" refers to any individual who agrees to these Terms and uses the Services provided by the Company.
"Services" include any services offered by the Company via websites, mobile game applications, or other platforms, such as customer support, information provision, and other supplementary services.
"Mobile Device" means any device capable of downloading or installing content, such as mobile phones, smartphones, personal digital assistants (PDAs), and tablets.
"Account Information" refers to information that includes the user's membership number, external account information, device information, nickname, profile picture, friend list, and other information provided by the user to the Company, as well as game usage information (e.g., character information, items, level), payment information for usage fees, etc.
"Content" refers to all digital paid and free content (games and network services, applications, in-game currency, game items, etc.) created by the Company and made available on mobile devices in connection with the provision of the Service.
"Open Market" refers to the digital marketplace environment where game content is installed and payments are processed on mobile devices.
"Open Market Operator" refers to the entity that operates the Open Market.
"Application" refers to all programs that are downloaded, installed, and used on a mobile device.
"Payment Provider" refers to companies that offer electronic payment methods such as credit card or mobile billing options within the Open Market.
"Guest Character" or "Temporary Character" refers to a temporary account granted without identity verification via a simplified registration process provided by the Company.
"Account Termination" refers to the user's cancellation of their game service agreement with the Company, which may be done per individual game.
"Paid Content" refers to content acquired through in-app purchases.
"Free Content" refers to content acquired through methods other than in-app purchases, including content received via events or as gifts.

Article 3. Posting and Amendment of Terms

The Company shall make these Terms easily accessible to users within the Services.
The Company may amend these Terms within the scope permitted by applicable laws. Amended Terms will be notified at least 7 days prior to the effective date (30 days in advance for changes unfavorable to users).
Users are deemed to have read, understood, and agreed to these Terms by clicking the “Sign Up” button, downloading and launching the Company’s game, or otherwise using the Services.
Users who do not agree to these Terms are not authorized to access or use the Company’s Services.
By agreeing to these Terms, users consent to the electronic execution of the agreement and to the storage of related records in electronic form.
The Company may revise or update these Terms from time to time and notify users through in-game notices, the official website, email, push notifications, or other means.
For significant changes according to the laws of a specific country (e.g., changes to personal information processing, payment and refund policies, etc.), additional user consent may be required, and notice thereof will be provided in advance.
By agreeing to these Terms, users acknowledge their responsibility to regularly check for any changes by visiting the service page. The Company is not liable for any damages caused by a user's failure to review amended Terms.
If a user does not agree to the amended Terms, they may terminate the service agreement. Continued use of the Services after the effective date will be deemed as acceptance of the amended Terms.
If the Company is unable to enforce the revised Terms or maintain the existing Terms, it may terminate the service agreement with the user.

Article 4. Protection of Personal Information

The Company shall make every effort to protect users’ personal information in accordance with applicable laws and its Privacy Policy.
Publicly visible user information such as nicknames and profile pictures may be shared within the Services.
To protect user data, the Company may delete or archive inactive accounts that have not been used for an extended period.
Detailed matters related to the protection of personal information shall be governed by the Company’s [Privacy Policy] (link to be provided).

Article 5. Provision and Use of Services

Users may access the Services immediately after downloading and installing them. However, if there is a delay in service provision due to business or technical issues, the Company shall notify users accordingly.
The Company provides Services through dedicated applications usable on smart devices or via network. Users can download and install the application, and use the Service for free or for a fee via the network.
Paid services can be used after paying the applicable fees. Any data or communication charges incurred during download or service use via a network are the responsibility of the user. These costs may vary depending on the user’s mobile carrier, and the Company shall not be liable for them.
The Company may restrict access to the Services in certain countries or regions due to legal, policy, or technical issues, and will provide advance notice where possible.
Some Services may not function properly depending on the operating system, device, or network environment. The Company shall not be held responsible for any such limitations.
The user is responsible for managing their account, and the Company is not liable for damages incurred due to reasons such as account theft, hacking, data loss, or device change. However, this excludes cases of intentional act or gross negligence on the part of the Company.
The Company may provide temporary accounts for user convenience. However, in the following cases, data and records associated with temporary accounts may be deleted, and account linking or data transfer may not be possible. In such cases, the Company does not guarantee recovery of account information and bears no liability for compensation:

When the mobile device is changed
When the mobile device is reset or the operating system is changed
When the application is deleted from the device

Article 6. Suspension and Modification of Services

The Company may temporarily suspend the Services for reasons such as regular maintenance, service expansion, or system updates. In such cases, users will be notified in advance via in-game announcements or the official community. However, in emergencies, notification may be provided afterward.
If elements that disrupt the normal operation of the Services (e.g., hacking, security breaches, server overload, abnormal usage patterns) are detected, the Company may restrict service access without prior notice.
The Company may modify all or part of the Services as necessary for operational or technical reasons, including the addition or removal of content, features, or items (e.g., experience points, game currency).
If a user is unable to properly use paid services due to service modifications, the Company may provide compensation in accordance with its refund policy. However, the Company shall not be liable for any loss of anticipated benefits or indirect damages.
The Company may permanently terminate the Services for the following reasons, with at least 30 days’ prior notice to users. In urgent situations, notice may be given afterward:

Difficulty in maintaining operations due to business transfer, merger, division, business termination, expiration of service agreements, or declining profitability
Legal, technical, or operational reasons that make service maintenance impossible
Other cases where the Company deems it difficult to continue the Services

In case of permanent termination of the service, if there are unused paid items or remaining usage period, the Company will apply a refund policy in accordance with relevant laws and these terms. The specific details of the refund policy will be stipulated in separate provisions.
The Company complies with laws and regulations in each country regarding service suspension, changes, and refund policies.

In certain countries, refunds for unused paid content may be legally required upon service termination, and the Company will comply accordingly.
If continued service operation is not feasible due to local regulations, the Company may restrict service provision in the relevant region.
Additional notice periods may be required by law in some countries, and the Company will observe such requirements.

Article 7. Advertising and Third-Party Services

The Company may display advertisements within the Services for operational purposes. By using the Services, users are deemed to have agreed to the display of such advertisements. Promotional information may also be sent to users who have agreed to receive marketing communications via email, SMS/LMS, or push notifications. Users can refuse to receive advertising information at any time, and the Company will not send advertising information to users who have refused.
The Services may contain banners, links, or other connections to third-party advertisements or services. These are outside the control of the Company, and the Company does not guarantee their reliability or stability. The Company shall not be liable for any damages arising from the user’s interaction with such third-party services or advertisements. However, this excludes cases of intentional act or gross negligence on the part of the Company.
Users may engage in direct transactions with advertisers by interacting with advertisements or marketing content displayed through the Services. Any such transactions occur solely between the user and the advertiser, and the Company is not responsible for any damage or issues arising from transactions between the user and the advertiser.

Article 8. Obligations of the Company

The Company shall comply with applicable laws and these Terms and make its best efforts to provide stable and continuous Services.
The Company shall establish and maintain a security system to protect users’ personal information and comply with its Privacy Policy to ensure safe use of the Services. The Company shall not provide personal information to third parties beyond the scope specified in these Terms and the Privacy Policy.
In the event of a critical service disruption or data loss, the Company shall make reasonable efforts to restore services promptly, except in cases of force majeure such as natural disasters or emergencies.
If a user submits a legitimate opinion or complaint, the Company shall strive to address it without delay. If immediate resolution is not possible, the Company shall inform the user of the reason and the expected timeline for resolution.

Article 9. Obligations of Users

Users shall comply with applicable laws, these Terms, the Company’s operational policies, and in-game notices, and must not engage in any of the following acts while using the Services:
(1) Providing false information during service registration or when updating user information
(2) Trading, gifting, transferring, or monetizing accounts, characters, or items in unauthorized ways not provided by the Company
(3) Impersonating a Company employee or operator, or misappropriating another person's identity
(4) Making payments using another person’s credit card, mobile phone, or account information without authorization
(5) Collecting, storing, disclosing, or distributing another person's personal information without consent
(6) Engaging in gambling, distributing obscene materials, making threats, spreading hate speech, or other socially inappropriate acts
(7) Using the Services for political, religious, or commercial purposes unrelated to the original intent of the Services
(8) Copying, distributing, or using Company content or information for commercial purposes without permission
(9) Gaining unfair advantage through bugs or system errors in the game
(10) Hacking, reverse engineering, or tampering with the Company’s client or server without authorization
(11) Infringing on the intellectual property rights, portrait rights, or reputation of the Company or any third party
(12) Distributing viruses, malicious code, or otherwise harming the Services
(13) Any other behavior deemed inappropriate under applicable laws or social norms

Users must also comply with the laws of the country or region in which they reside or use the Services. Any legal liability resulting from violation of such laws shall rest solely with the user.

Users are responsible for managing their own accounts and devices and must not share or transfer them to others. The user is responsible for damages caused by negligent management.
Users must securely manage their passwords for Open Market accounts and payment methods. The Company shall not be liable for any damages caused by careless handling.
If a user initiates a refund through platforms such as Google Play Store or Apple App Store without the Company's approval, the Company may take actions such as restricting service use or pursuing civil claims for damages.
Users shall not engage in profit-making activities using the Services or content without the Company’s prior consent and are liable for any issues arising from such violations.
If a user's commercial activities cause disputes with third parties or damage to the Company, the user shall resolve such issues at their own expense and compensate the Company for any resulting damages.
Users must comply with the Company’s operational policies and guidelines when creating in-game names, such as character or guild names.
Users are responsible for understanding and adhering to these Terms, in-game notices, customer support guides, and operational policies provided by the Company.
If a user violates these Terms or the Company’s policies, the Company may take appropriate measures such as warnings, temporary restrictions, account suspension, or permanent bans. In severe cases, the Company may pursue civil or criminal liability. The level of action may vary depending on the nature, severity, frequency, and consequences of the violation.

Article 10. Termination of Agreement and Account Deletion

Users may terminate the service agreement at any time by following the account deletion process provided within the Services. Upon termination, the user’s account and all associated in-game data will be permanently deleted and cannot be recovered. Any remaining paid content will not be refunded, except as permitted under relevant laws or Open Market policies.
If a user violates these Terms or the Company’s operational policies, or causes harm to the Company or others, the Company may suspend service access or terminate the agreement after providing prior notice. However, in cases involving violations of applicable laws or willful misconduct or gross negligence that results in harm to the Company, the agreement may be terminated without prior notice.
Accounts that have been inactive for over one year may be classified as dormant. The Company may delete such accounts or terminate the service agreement after prior notification. In such cases, users will be notified at least 30 days in advance, in accordance with relevant laws.
Even after the termination of the user contract, the user's responsibilities that occurred before termination do not extinguish, and the Company deletes or separately stores personal information in accordance with relevant laws and the personal information processing policy.

Article 11. Paid Content and Payments

Purchases of paid content are processed in accordance with the payment policies of the Open Market operator or the relevant payment provider. Before making a purchase, users must carefully review the price, usage terms, and validity period of the content.
The amount charged may vary depending on the payment method selected by the user. In the case of foreign currency payments, the actual charged amount may differ due to exchange rates and additional fees.
When purchasing paid content, separate charges may apply for network usage, and the user is responsible for these costs.
Users may only purchase paid content through their own accounts. Unauthorized use of another person’s payment method may result in service restrictions and legal liability.
In the event of unauthorized payments or payment-related errors, the Company shall take appropriate action in accordance with applicable laws and the policies of the Open Market operator.

Article 12. Refunds and Overcharges

Users may request a refund for paid content in accordance with applicable laws or the policies of the relevant Open Market operator. Refund requests must be submitted through the Company’s customer support channels or the Open Market's customer service process.
Refunds may be restricted in the following cases:

The content has already been used or applied immediately after purchase
The utility of the content has been reduced due to partial use
The content was provided as a bonus or for free by the Company
Damage occurred due to reasons attributable to the user

Whether a refund is granted will be determined based on the user’s purchase history and content usage status. The Company may request additional information to complete the verification process.
If an overcharge occurs due to reasons not attributable to the user, the Company will process a refund within three (3) business days from the date the issue is confirmed. However, if the overcharge occurred due to the user's mistake, the user may be responsible for any processing fees.
Refund procedures and processing times may vary depending on the payment method used. The Company will inform users of the relevant details in advance.
Refund-related policies may differ based on national or regional laws, and the Company shall comply with such applicable laws.
If a minor makes a purchase without the consent of a legal guardian, the transaction may be canceled or refunded in accordance with applicable laws. The Company will handle such requests in accordance with legal requirements when submitted.

Article 13. Disclaimer of Liability

The Company shall not be held liable for failure to provide the Services due to force majeure events such as natural disasters, war, terrorism, changes in laws, or government actions.
The Company is not responsible for temporary service interruptions caused by system maintenance, equipment replacement, service improvement, or other unavoidable reasons, unless such interruption is due to the Company’s willful misconduct or gross negligence.
The Company shall not be liable for any service disruptions or damages caused by the user’s fault.
The Company does not guarantee the accuracy or reliability of information, materials (including posts, images, chat content, etc.) posted by users, and assumes no responsibility for such content.
The Company is not involved in any transactions or disputes between users or between a user and a third party, and shall not be held responsible for any resulting damages.
The Company shall not be liable for damages incurred while using services provided free of charge, except in cases of willful misconduct or gross negligence.
The Company shall not be responsible for any loss of in-game experience points, items, game currency, levels, or similar data, unless such loss results from willful misconduct or gross negligence by the Company.
The Company shall not be liable for any accidents caused by the user’s negligence, including leaking of account information, careless handling of device passwords, or payment method management in the Open Market.
The Company is not responsible for limitations in service access or content availability due to changes in the user’s mobile device, operating system, international roaming, or mobile carrier.
If a user deletes their account information or data voluntarily, the deleted data cannot be recovered, and the Company assumes no liability.
The Company shall not be held responsible for any data loss associated with temporary (guest) accounts.
The Company is not liable for service disruptions caused by external factors such as the user’s network environment or device specifications.
The Company shall not be responsible for any issues occurring in countries or regions where the Services are not officially provided.

Article 14. Intellectual Property Rights

All content related to the Services—including games, graphics, text, music, sound, animation, video, code, and other materials—is protected by copyright and intellectual property rights owned by the Company or rightful third parties.
Users may not reproduce, distribute, transmit, publish, perform, display, create derivative works from, or otherwise use the content provided through the Services, or allow third parties to do so, without the prior written consent of the Company.
User-generated content (UGC) created or uploaded by users within the game remains the intellectual property of the respective user. However, the Company shall have a non-exclusive, worldwide, royalty-free license to use such content for non-commercial purposes related to the operation, improvement, and promotion of the Services. The Company must obtain separate consent from the user to sell or commercially exploit such content.
If the Company determines that user-posted content violates applicable laws or these Terms, the Company may remove or restrict access to such content without prior notice and shall not be held liable for doing so.
Users may share or stream gameplay screenshots, videos, or other content from the game on external platforms such as YouTube or Twitch. However, if such content infringes the rights of the Company or third parties, or violates applicable laws or public morals, the Company may request its removal or take legal action.
The Company may establish separate guidelines related to streaming, content creation, and sharing. Users must comply with such guidelines if provided.

Article 15. Use of Community Features

The Company may provide community features within the game or through external platforms (such as official communities or social media) to facilitate communication among users.
When using community features, users must not engage in any of the following acts:

Defaming, insulting, discriminating against, or using hate speech toward others in violation of social norms
Posting obscene content, illegal information, hateful material, or personal information
Posting spam, unauthorized advertisements, promotions, or excessive repetitive content
Infringing the rights of the Company or others, or violating applicable laws
Attempting to conduct real-money trading of accounts or in-game items through in-game or external platforms

If the Company determines that posts or activities in the community violate the above rules, it may delete, block, or restrict such content or access without prior notice.
Issues such as disputes, fraud, or defamation occurring within the community are considered the responsibility of the parties involved, and the Company is not directly liable for them. However, if an investigation is required according to relevant laws, relevant data may be provided.
The Company may establish and enforce separate operational policies or guidelines regarding community management, which users must comply with.

Article 16. Customer Support and Dispute Resolution

The Company operates customer support channels (e.g., email, inquiry forms on the official website) to receive and respond to user inquiries, requests, or complaints related to the use of the Services.
Users may contact the customer support center regarding any service-related issues, and the Company will make reasonable efforts to address such matters. However, the Company does not guarantee immediate resolution or unconditional acceptance of all requests.
In the event of a dispute between the Company and a user, both parties shall attempt to resolve the matter through applicable laws and mutual agreement. If necessary, they may participate in dispute resolution procedures through a third-party mediation agency as defined by law.
The Company protects any personal information collected during the customer support and dispute resolution process in accordance with its Privacy Policy and may provide such information only when required by law or a regulatory authority.

Article 17. Governing Law and Assignment of Rights

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Korea. In the event of a dispute between the Company and a user, the matter shall be resolved by a competent court in accordance with applicable legal procedures.
Users may not assign or transfer any of their rights or obligations under these Terms to any third party without the Company’s prior written consent.
Even if some provisions of these Terms become invalid due to relevant laws, the remaining provisions shall remain valid and applicable.

Addendum

These Terms shall take effect from the [Effective Date].
For user convenience, these Terms may be provided in multiple languages. In the event of any discrepancy in interpretation, the English version shall prevail.
Users residing in the European Union are subject to the General Data Protection Regulation (GDPR), and the Company collects, uses, and stores personal data in accordance with its provisions.
When these Terms are amended, the Company will notify users via in-game announcements or the official website.